Frequently Asked Questions

Why should I choose Best Practice Training?

Our professional team have over 20 years experience in learning, development and care. We offer a wide range of courses, all of which seek to aid you in creating an educated and enthusiastic work force. We aim to go above and beyond to ensure our clients receive the best learning experience to equip them with the necessary skills to be fully competent in the workplace.

What is the Care Certificate?

The Care Certificate launched in April 2015 and is a key component for all new healthcare assistants and social care support workers, replacing the common induction standards training. It is a set of 15 fundamental standards with learning outcomes and competencies that are expected to be achieved before a new carer can work independently in the workplace.

How long does it take to complete the Care Certificate?

This will vary from organisation to organisation, and may depend upon a range of factors: the hours worked by the learner, learning methods chosen, previous educational achievement, resources and opportunities for assessment, the availability of your internal assessors. The average amount of time taken for an employee new to health or social care to demonstrate the expected competences and knowledge is 12 weeks.

As a registered care manager, what is my role in the Care Certificate?

As a registered Care Manager, it is your responsibility to decide who should complete the Care Certificate.  You may decide to focus on new care workers or you may choose to use the Care Certificate as an opportunity to refresh the knowledge and skills of existing workers.

Who can assess the Care Certificate competency elements?

The assessor needs to be skilled within the care sector and understand each element of the Care Certificate.  The registered Care Manager will be responsible for signing all workers as competent against each element prior to them working unsupervised.

How many assessments are required for completion of the Care Certificate?

There is no set number of assessments required for the Care Certificate, this will differ dependant on the care work involved and the opportunities for assessment.  Workers should still be supervised in competency areas that are yet to be completed.  It is good practice to regularly assess workers against the assessment framework, even beyond completion of the Care Certificate.

How far in advance do I have to book?

Your payment needs to have been cleared by the date that the course commences. As long as the payment is received before the date of the course, companies can book at any time.

How much notice do I need to give if I want to cancel?

In the event of a cancellation, please inform us three working days before the scheduled training begins. If you have organised a bespoke training package, please inform us ten working days before the training begins. If the customer fails to provide sufficient notice, they will be charged in full.


What time do the courses run?

Our morning session runs from 9.30am until 12.30pm. Our afternoon session runs from 1pm until 4pm. Our full day session runs from 9.30am until 4.30pm.

Are the courses accredited?

First Aid at Work Level 3 and Emergency First Aid at Work Level 2 are approved by QualSafe Awards which is regulated by Ofqual.

What if i can't find the course i'm looking for?

If you can’t find the course you are looking for, please give us a call on 01422 883 444 or email us at info@bestpracticetraininguk.co.uk and we will help you. Thank you.

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If we didn’t answer all of your questions, feel free to contact us and we will be happy to help.

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