Effective Conflict Management
Do you often shy away from conflict, feeling disappointed with the outcome?
Are you uncomfortable and out of your comfort zone when conflict occurs?
Do you know how to defuse a conflict situation preventing its escalation?
Are you fully prepared to deal with inevitable conflict in the best way?
Duration: 1 day
Cost: £95 per person (Please contact us for information regarding discounts on group bookings)
This course will look at your ability to successfully minimise and resolve conflict. Since conflict is inevitable in most organisations/working sectors, we must be prepared to deal with it, not necessarily from the point of view of elimination, but rather to derive the greatest possible outcome. The course examines the required skills in order to prevent negative conflicts, managing and resolving workplace conflicts positively and proactively.
Course Overview: • How modifying your behaviour can make difficult conversations more productive • How you can manage emotions and appreciate the emotional states of others • That behaviour breeds and can dictate others behaviours • An In-depth understanding into the communication process